Delight Customers with HubSpot Service Hub
Let us help you deliver exceptional customer service with HubSpot Service Hub. At Sirocco, we help businesses implement Service Hub to improve customer support, manage tickets, and deliver personalised service that delights customers and fosters loyalty.
Service Hub allows you to centralise your support efforts, creating a seamless experience for both your team and your customers. From help desks to knowledge bases, we’ll help you set up a customer service system that works.
Why Choose HubSpot Service Hub?
Ticketing and Automation: Manage customer inquiries with ease by automating ticketing workflows.
Knowledge Base: Create a self-service portal where customers can find answers to their questions.
Multi-Channel Support: Support customers on their preferred channels, including live chat, email, and phone.
Customer Feedback Tools: Collect feedback and use insights to continually improve your service.
Key Features of HubSpot Service Hub
Help Desk and Ticketing: Track and resolve customer issues efficiently with automated ticket routing and escalations.
Customer Portal: Give customers access to their own service requests and communication history for full transparency.
Customer Surveys: Capture real-time feedback to improve your customer experience.
Reporting Tools: Gain insights into your team’s performance with comprehensive reporting on response times, resolutions, and customer satisfaction.
Provide personalized, AI-powered support and self-service with tools like help desk and knowledge base. Increase CSAT and retention through proactive tools like customer health scores and product usage, which drive adoption. It’s all powered by HubSpot’s Smart CRM to deliver more complete insights out of the box and unify your customer-facing teams. Grow customers smarter with unified and proactive tools that uncover new opportunities to improve customer health and expand your revenue. Identify opportunities to upsell or cross-sell, track customer satisfaction trends, and drive proactive customer retention.
Service Hub is AI-powered, omni-channel, and connected to marketing and sales data on a unified customer platform. Expect easily scalable customer support and proactive customer retention that fuels your business growth. Service Hub helps you gather important insights about your customers, track their interactions, and deliver fast and personalized service experiences that keep them coming back for more. Deepen your customer relationships and build a loyal customer base that will drive your business forward. Ready to learn more? Reach out to us.