Multi-Factor Authentication (MFA): The Essential Safeguard for Your CRM System
As people sign up for more online services, password reuse has become a common and dangerous practice. If one website experiences a data breach, attackers can reuse those exposed credentials on other sites to gain unauthorized access. Unfortunately, many users also reuse these passwords in the workplace, putting sensitive company information at risk.
Imagine the impact of an unauthorised person accessing your CRM, copying valuable customer data, and threatening to publish it online. This scenario is increasingly common. Over the past two years, cyberattacks have escalated at an alarming rate, partly due to the rise in remote work. A recent Interpol report highlights how opportunistic criminals have exploited newly introduced remote systems and their vulnerabilities to steal data and compromise organisations. Relying solely on passwords is no longer enough. A single password (even a strong one) cannot adequately protect against today’s threats. Multi-Factor Authentication (MFA) offers a vital layer of security by requiring users to verify their identity in at least two unique ways before accessing their accounts.
What is Multi-Factor Authentication (MFA)?
MFA adds an extra layer of protection to traditional username and password logins. This additional step is typically a one-time code generated and delivered via a method only the user can access, such as a mobile authenticator app or a physical security token. With MFA enabled, even if an attacker acquires a user’s password, they cannot access the account without also having the secondary factor, like the one-time code.
Why is MFA Crucial for Salesforce and Other CRMs?
As of February 1, 2022, Salesforce has made it mandatory for all users to activate MFA to access their organisation’s data, further emphasising the importance of this security measure in protecting CRM systems. This requirement aims to ensure that only authorised personnel can access sensitive customer information and prevent unauthorised data access.
To enable MFA in Salesforce:
- Navigate to the MFA setup in your Salesforce settings.
- Select your preferred authentication method (e.g., an authenticator app or SMS).
- Complete the activation steps as prompted.
By implementing these steps, you will have significantly enhanced the security of your CRM, helping safeguard your business’s most valuable asset—its data.
If you’re unsure how to enable MFA in your CRM or would like support securing your systems, Sirocco’s team is here to help. We specialise in CRM security and can guide you through implementing MFA and other essential security practices to protect your business.
How multi-factor authentication works to protect account access
https://salesforce.vidyard.com/watch/Zs9r7CyxF6Wu9rfNmMnmFf
Multi-factor authentication quick guide for admins
OSKAR LARSSON
Application Consultant
