Got Questions?
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Dive into our comprehensive FAQ section and get clarity on all your queries related to Sirocco’s unique CRM consultancy services.
Why should I choose Sirocco as my CRM consultant?
With 15+ years of experience, our vendor-agnostic, unbiased approach, and our unique way of working, we have established ourselves as a competent and trusted leader in the CRM field. Our certified consultants are ready to help you wherever you are – literally and figuratively. If you are just starting your CRM journey, great, we’re here to help you select, test, implement and learn your new CRM. If you are looking to make the switch from one CRM to another, we help with your migration. If you want to optimise your existing processes and technologies, we are at your service. With locations in Northern Europe, Southern Europe, The Middle East, and on both US coasts, there is a Sirocco team nearby to jump in and assist.
What industries does Sirocco serve?
While we are not limited to any specific industries, we currently serve customers in the manufacturing field, real estate, telecoms, retail, loyalty, finance, logistics and a few others. Our way of working is not industry-specific. Our customers are experts in their respective fields, our role is to help optimise their processes and improve their business outcomes. The CRM platforms we are working with may have industry-supporting elements that we are happy to show and evaluate with you. At Sirocco, we have successfully delivered over 300 customer projects around the world. Our project implementations are delivered in an Agile manner, where we keep you, the customer, involved every step of the way.
How do I begin my CRM journey with Sirocco?
We typically start our client work with a first, exploratory conversation where we try to learn as much as we can about your organisation, current processes, and future ambitions. We often visit our customers to do floor walks and get first-hand insights. We give our feedback and suggestions honestly and often so that we can tweak and improve your sales, marketing, customer service and other processes together. We take a holistic view of your organisation and technology which includes integrations, teams and operations. We also conduct workshops to help tailor the CRM solution to your unique needs and requirements. Our mission is to deliver value fast, and continuously. We pride ourselves in transparency, integrity and accountability.
What are the benefits of using multiple CRM technologies?
We understand businesses are complex and every company has unique challenges. Using multiple solutions, known as “best of breed,” offers businesses the advantage of specialization, allowing different units to leverage software tailored to their unique needs, fostering deeper functionality and customization. However, this approach comes with complexity, as managing and integrating disparate systems can be resource-intensive and may lead to data fragmentation and compatibility issues. Additionally, your users may face challenges in learning and adapting to multiple interfaces, potentially reducing adoption rates.
On the other hand, some customers are adopting a single tech stack, or “best of suite,” solution which provides the benefits of seamless integration between modules, simplifying management and promoting consistency across departments. This approach can be cost-effective and streamlines support and maintenance with a single vendor. Yet, it may lack the depth and sophistication of specialized solutions, potentially leading to limitations in customization and innovation. Ultimately, the choice between best of breed and best of suite depends on factors such as your organization’s priorities, resources, and long-term strategy. We are happy to give input if you would like to talk with us about your options.
How does Sirocco determine the right CRM for my business?
Short answer: We don’t, you do. But as your trusted partner, we will make valuable recommendations based on facts and experience working with many of the world’s leading CRM solutions, including Microsoft, Salesforce, HubSpot, and others. In our proven way of working, solving the processes always comes before implementing the technology. The decision of which CRM vendor is best for you is ultimately yours. Some guiding questions for your decision-making process will include things like CRM features and functionality, compatibility and integration, user interface and navigation, support and training, customisation and scalability, but also cost and terms.
Does Sirocco provide CRM training for all staff levels?
As your CRM partner, our goal is to help you run your business better. We can work on specific CRM projects or deliver end-to-end implementations. We can help you find the right technology, get it to work, continuously optimise it, maintain it etc. And yes, of course, we can also help with learning the new technology or way of working. After all, the best CRM software is useless if your teams don’t learn how to use it properly. Adoption, training and utilisation are within the project scope. Let’s chat!
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