Elevate your digital experiences with Salesforce Experience Cloud
Create connected experiences with the #1 Digital Experience Platform
Salesforce Experience Cloud (formerly known as Community Cloud) is a powerful platform that enables businesses to create and manage branded digital experiences for their customers, partners, and employees. It allows you to build customized portals, websites, forums, and mobile apps that connect your users with the data, content, and resources they need, all integrated seamlessly with Salesforce.
At Sirocco, we specialize in implementing Salesforce Experience Cloud to help businesses like yours build engaging and personalized digital experiences. With Experience Cloud, you can connect with customers, partners, and employees in new and meaningful ways.
Why choose Salesforce Experience Cloud?
Unified Customer Data: Integrate data from multiple sources to create a single view of each customer, enabling personalized and relevant interactions.
AI-Powered Insights: Leverage AI to deliver personalized content, automate processes, and enhance user engagement across all digital touchpoints.
Seamless Integration: Connect your digital experiences with Salesforce’s sales, service, and marketing apps, creating a unified view of your customer data.
Scalable Solutions: Whether you’re a small business or a large enterprise, Experience Cloud scales with your needs, providing the flexibility to grow.
Advanced Analytics: Gain deep insights into your digital experiences with powerful analytics and reporting tools, helping you make data-driven decisions.
Customization and Branding: Customize your digital experiences to reflect your brand and create stunning, interactive environments that engage users.
Why choose Salesforce Experience Cloud?
- Unified Customer Data: Integrate data from multiple sources to create a single view of each customer, enabling personalized and relevant interactions.
- AI-Powered Insights: Leverage AI to deliver personalized content, automate processes, and enhance user engagement across all digital touchpoints.
- Seamless Integration: Connect your digital experiences with Salesforce’s sales, service, and marketing apps, creating a unified view of your customer data.
- Scalable Solutions: Whether you’re a small business or a large enterprise, Experience Cloud scales with your needs, providing the flexibility to grow.
- Advanced Analytics: Gain deep insights into your digital experiences with powerful analytics and reporting tools, helping you make data-driven decisions.
- Customization and Branding: Customize your digital experiences to reflect your brand and create stunning, interactive environments that engage users.
Some key features of Salesforce Experience Cloud:
- Experience Builder: Quickly create and customize digital experiences with drag-and-drop tools, ensuring a seamless and branded user experience.
- Pre-Built Templates: You can choose from a variety of pre-built templates for portals, forums, and microsites, create your own from scratch, or have us create them for you.
- Mobile Optimization: Ensure your digital experiences are fully responsive and optimized for mobile devices, providing a consistent experience across all platforms.
- Knowledge Management: Empower users with access to a comprehensive knowledge base, helping them find answers quickly and reduce support costs.
- Case Management: Enable customers to create and manage support cases directly within the digital experience, improving resolution times and customer satisfaction.
- Community Engagement: Foster vibrant communities by recognizing active members, enabling peer-to-peer support, and facilitating collaboration.
Industry solutions with Salesforce Experience Cloud:
- Customer Portals: Provide customers with a responsive portal where they can access articles, update their accounts, and manage cases and claims.
- Partner Portals: Create a complete channel management solution for you and your partners with a dynamic Partner Relationship Management (PRM) site.
- Employee Communities: Enhance employee engagement and productivity with a secure, collaborative environment for sharing information and resources.
Who Uses Salesforce Experience Cloud and For What?
- Businesses: To create customer-facing portals where customers can manage their accounts, access support, and find information, enhancing customer satisfaction and reducing support costs.
- Partners: To collaborate on sales opportunities, share information, and streamline partner interactions, driving better channel performance.
- Employees: To foster internal collaboration, share knowledge, and streamline communication across teams, improving productivity and engagement.
- Nonprofits: To connect with donors, volunteers, and beneficiaries through tailored portals that streamline communications and enhance community engagement.
Salesforce Experience Cloud is a versatile tool that helps businesses build engaging, self-service digital experiences that strengthen relationships and drive growth.
Get Started with Salesforce Experience Cloud Today
Ready to transform your digital experiences? Contact us to learn how we can help you implement Salesforce Experience Cloud and elevate your customer, partner, and employee interactions. According to Salesforce, 70% of Salesforce implementations benefit from the knowledge of consulting partners. Our consultants are certified, knowledgeable and experienced. We are one of Sweden’s top Salesforce consultancies and have established strong presences in the Middle East, Southern Europe and North America. We help companies like yours implement Salesforce products, provide managed services for your applications, or conduct health checks. We also assist your teams with readiness assessments, prestudies and learning initiatives. To see other Salesforce products, visit our Salesforce Partner Profile.
