End-to-end solutions
Experience the power of CRM like never before, as we seamlessly integrate world-leading platforms. Each solution is meticulously tailored, fitting your business as perfectly as a glove on a skilled navigator’s hand.
We understand choosing the right processes and tech solutions for your business can be challenging.
As your independent partner, we help you choose the right fit for you and your business. We work with the world’s leading customer relationship and sales automation providers to make sure we offer the best possible solution to our customers.
Our team of expert consultants implements your CRM solution, integrates it with other systems if needed, and trains your team on how to use it. We apply a phased approach focusing on business value rather than “just” technology throughout the project. Our motto is “Think big, start small and scale fast”.
While CRM is most of what we do, it certainly is not all we do. Here’s a more comprehensive list of the services we offer.
- End-to-end implementations of CRM & CPQ solutions
- Implementation of Sales, Case Management, and Marketing Solutions
- System & Cloud migrations
- Health checks/Tune-ups
- Benchmarking & Pre-studies
- System Integrations
- Data Architecture
- Business Analytics and Intelligence
- Data Visualization
- Artificial Intelligence
- and much more
We offer flexible service bundles tailored to your unique business needs. Whether you’re looking to implement one solution or many, collaborate closely with our experts, or prefer a hands-off approach, we have the right solution for you.
At Sirocco, we have delivered upwards of 300 projects to over 200 customers around the world. Our project implementations are delivered in an Agile manner, where we keep you, the customer, involved every step of the way. Initially, we conduct a number of workshops to help tailor the CRM solution to your unique needs and requirements. Then we get to work – with full transparency for our customers and regular check-ins.
Can you bring us in to assist with an existing solution? Absolutely!
We can run health checks, system optimizations, assist you with integrations or even system migrations. We actually recommend revisiting your setup and reviewing your progress regularly to ensure you get value from your investment consistently. Schedule a consultation with our team to find out how we help companies like yours succeed. CRM done the right way!
An insight into our work
Once the project implementation has been delivered, we typically spend the first week onsite with your team, making sure the transition into your new platform is smooth and effective, and to address any issues should they arise. Once your solution is live, your team members are trained, and your processes are running as expected, we move into a support agreement where we offer you continuous support.
Our workshops cover topics such as
Integrations
Integrations – to your finance/ERP system, email and calendar and any existing important system that we need to integrate withAfter a topic has been discussed we go ahead and start building your solution for you, and make sure that you are involved in testing from day one, so that we make sure that we avoid misunderstandings or misinterpretations.
Dashboard reporting
Your dashboard and reporting needs, to make sure we collect and present the data in the most useful way to your team members and management.
Processes
Your current processes around sales, customer service and marketing, where we give our feedback and suggestions so that we can tweak and improve these processes together.
GAC
GAC is a large shipping and logistics company with headquarters in Dubai. Sirocco was awarded a project for rolling out Microsoft Dynamics 365 for their global sales organization following an RFP floated in 2018.
Dynamics 365 has now been rolled out for their global sales teams, and the plan is to continue this rollout to their local offices around the world and to integrate the platform with internal operational and financial systems.
SAAB
Sirocco was awarded a large, global project following an RFP released by SAAB in 2019. We are rolling out CRM across their organization globally, following an extensive series of workshops and discussions with top management as well as country and division management teams to define the tailored solution and the global rollout of Microsoft Dynamics 365.
Sandvik
For Sandvik, we have defined and designed a CPQ framework solution that we are rolling out in 2020. Sandvik is a large global organization using Salesforce.
Their sales and quoting process is quite complex and requires a CPQO (Configure, Price, Quote, Order) solution to allow their sales teams to sell effectively based on the complex criteria of their customer base.
Resource Consulting
A growing part of our business is placing our expert consultants “on the inside”. We offer a multitude of competencies on short- and long-term contracts. Get access to world-class consultants on a very flexible basis through our resources consulting. Handpicked for their exceptional proficiency and commitment to client success, our certified consultants excel in blending management consulting with exceptional technology & platform expertise.
We thrive on engaging with diverse stakeholders, embracing new challenges, and delivering tailored solutions that ensure continuous client satisfaction. All our consultants operate according to our Sirocco core CRM principles: Communication, Responsibility, and Motivation. We are working with some of the largest brands in the region as well as start-ups and scale-ups. Using the SAFe (Scaled Agile) methodology, we foster effective communication and execution strategies and please add this to the resource consulting page
So where do you start?
As your long-term partner for sustainable success, Sirocco is here to help you achieve your business goals. Contact us today to discuss your specific needs and book a free consultation or workshop to get started!